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Frequently Asked Questions

We’ve designed and built many websites for clients and we get asked many questions about the service we provide and also some of the more technical aspects that go on behind the scenes.

To help you with your own decision making we’ve prepared a list of frequently asked questions below.

Frequently Asked Questions - FAQs
FAQs - General Questions

FAQs – General Questions

1. What is a website?
A website is a page or a collection of pages, including multimedia content, under a domain name (www.domainname.com), and published (hosted) on a web server. A web site may be accessible thru the Internet with a web browser like (Chrome, Firefox, IE, Safari, etc.) via Internet.
2. What is a domain name?
A domain name is the part the Internet search engine identifies as belonging to a unique website direction (www.domainname.com), usually called a “domain name”. A domain name is like to a phone number to dial a specific person’s phone.
3. What is web hosting?
The web-hosting or server is a computer (storage) location where the web developers store the entire website files (text, pictures media) and are ready to be accessed by the Internet. Web Hosting is much like a local that you rent out to have your business in.
4. What is a responsive design?
Responsive websites are the sites that are compatible and adjust to any device screen size, a platform and orientation, whether they are PC, cell phone, tablet, etc.
5. How does the "domain name" e-mail works?
You will have the option to create emails using your own domain name, for example: john@yourdomainname.com We use the popular Webmail (or web-based email) application. Webmail is a similar service like Gmail, Outlook, Yahoo, etc. but this one is dedicated to your own domain name (www.domainname.com) emails.
6. What is e-commerce?
Electronic commerce (E-Commerce or eCommerce) is the trading (buy or sale) of products or services using the Internet. In other words, any commercial transaction conducted electronically on the Internet.
FAQs - From new Custumers

FAQs – from new
Custumers

1. Can I get a trial account prior to purchase?

Sorry, we do not offer trial accounts due to the extensive work and time that it takes to design a website. However, we do have a 30 (thirty) days money back guarantee if not satisfied with first design.

2. Do your plans include domain name and web hosting?

Yes, our plans include one (1) Domain Name and web hosting for one year.

3. If I have a domain already, Can I transfer it to Fredlink?

Yes, there is no charge to transfer your domain name to Fredlink. You will also continue to be the owner of that domain name.

4. Do you meet clients in person?

We are based in Los Angles and would be happy to meet in person if requested. Otherwise, all our communications and services are ordered online or by email.

5. How do I order a website?

Compare our plans by visiting our web plans page. Determine which one is the best for you and contact us by email to request a website order form.

6. Do I have to use my domain name e-mails?

No. Even though you will have the option to create emails using your own Domain Name (e.g. john@myname.com), you don’t have to, you can continue using the one you already have.

7. What payment method do you accept?

We accept Paypal; all other payments with credit cards are processed through PayPal.

8. What does Fredlink needs from me to create a website?

A – First compare our plans by visiting our web plans page. Determine which one is the best for you.

B – Contact us to request a free “proposal website”.

C – Soon after we will send you a form, you will need to submit back to us with the basic information about you, your shop, your group, organization, business, etc., so we can create a sample website.

D – If you like the proposed sample website, you (the client) will make a deposit of $100 to start the project.

E – You (the client) are responsible for supplying us (Fredlink) the information (all media, text, and pictures) you need on the site, then will build the website with that content.

F – During the website construction (about 30 days) you will have four (4) opportunities to make revisions* or modifications to the website.–

G – After completion and your acceptance of the website you will need to pay the remainder amount of your plan.

H – We (Fredlink) will upload your website to the internet.

* IMPORTANT – All requests for changes or revisions to the website (website) must be in writing (e-mail), including the final approval of your website.

9. How many images, videos or text can I have on my website?

1 – The website of $365 per year (PRESENCE 1) includes up to four (4) pages and up to four (4) images including videos per page.
2 – The website of $599 per year (PRESENCE 2) includes up to ten (10) pages and up to four (4) images including videos per page.
3 – The website of $799 per year (PRESENCE PRO) includes fifteen (15) pages and up to four (4) images including videos per page.

NOTE: After the website is finished and already online, you can always add pages, images or media (video or music), e-commerce on request at any time, these aggregations are subject to “update” charges.

10. Does Fredlink provides images or videos?

Usually images are supplied by our clients. If needed, we can supply our customers with some royalty free images only during the website construction at no charge.

11. When Fredlink will start working on my website?

As soon as we receive your website order and first payment of $100 your project should be started.

12. When can I see my ||under construction|| website?

After we receive your payment, it will take about 2-6 business days to start building an initial or “under construction” website which by request you can view online (Internet) and make the changes or revisions.

13. How long will it take to complete my website?

It depends on the plan you choose and the day you made the first payment, for example the $ 365 per year plan will take approximately 30 days to complete.
NOTE – During the construction time of the website you will have up to four (4) opportunities to request changes or modifications (revisions) to the website.
IMPORTANT – All requests for changes or revisions to the website (website) must be in writing (e-mail), including the final approval of your website.

14. What is a website revision?

Revisions are changes or modifications made to a website requested by the client during development time (constriction) of the site. NOTE – After completion and the client acceptance of the website or if the website is already online; any changes or revisions to the site will be considered as an update.

15. What is a website update?

An update is any change or revision made after the website has been finalized and approved by the client and is already online (live). NOTE: Our plan, “PRESENCE 2” include up to two (2) free updates each month. (Check Rates Plan)

16. How much is an update?

A website update is $ 20 dollars each. An update may include up to one thousand (1000) words, up to four (4) images (including video), such updates to a website can be requested at any time of the month.

17. Can my website be designed exactly like another?

We cannot design a website that looks very alike to another due to copyrights.

18. Will my website be optimized for search engines?

Yes, we apply standard practices of search engine optimization (SEO) to all websites we create, so they can be easily found by search engines.

19. How long it will take for my website to appear in search engine?

From two (2) to three (3) months after going live.

20. Will my website be easy to view in all devices?

Yes, our websites are responsive in most devices (PC, smart phones, tablets, etc.) screen size, platform and orientation.

21. Will my website be compatible with all browsers?

Yes, the main browsers (Google Chrome, Mozilla Firefox, Internet Explorer, Safari, MS Edge, etc.) will work with the site.

22. Who will own the finished website?

All rights of the finished website belong to our client. We maintain the right to display all websites on our web portfolio and other pages.

23. If I am not satisfied with the website, can I ask for a refund?

All our plans come with a thirty (30) days full refund guarantee if canceled within the 30 days from your order. If you would like to cancel after the 30-day trial period you may but fees may apply.

24. Will my website (plan) auto-renew when the year is over?

Yes! The plan will auto-renew after the 12 Months of your original purchase. If you would like to disable auto-renew please send us a request to do so.

25. Can I change my website plan?

Yes, You may upgrade or downgrade your plan at any time. Please note that if you downgrade, changes and features only available with upgraded plans may not be transferred and or may be deleted.

If downgraded, we will not return the difference. If upgraded you will owe the difference.

26. Can I cancel or delete my website at anytime?

Yes, you can cancel or delete your website at any time.

27. Will I have any support from you after my website goes live online?

Yes, you will have email and telephone support from us during business hours. Our business hours are Monday through Friday 9 am to 6 pm, California (Pacific Standard Time).

28. If I am in a different country can Fredlink design my website?

Yes, all our plans and services including international orders can be ordered and paid through PayPal.

FAQs – Technical & E-Commerce

FAQs – Technical &
E-Commerce

1. Should my website be secured?
If you use your website for the transfer of non-sensitive information probably not, BUT if you do business (take credit cards) online or transfer sensitive (personal or financial) information; you definitely need SSL Certificate in your website.
2. What is a SSL certificate?
A SSL (Certificate (Secure Sockets Layer) is an application that is installed on the web server where all the files of a website are stored.
The SSL application activates the “padlock” in an “http” address therefore making it “https” allowing secure connections by encrypting data from a web server to an Internet browser.

NOTE – Typically, SSL is used to secure credit card transactions, personal data transfer and logins.
SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.

3. What is the difference between HTTP and HTTPS?
HTTP or HyperText Transfer Protocol is an application protocol for computers browsers (PCs, smart phones, tablets, etc.) that let a visitor view and share information from a website back and forth to an Internet server.

HTTPS or HyperText Transfer Protocol Secure, is the same HTTP but through a secured connection. Communications through an HTTPS server are encrypted by a secure certificate known as an SSL. The encryption prevents third-parties from eavesdropping on communications to and from the server. HTTPS is excellent for websites where visitors share information that needs to be confidential whether is personal or financial.

4. Is the SSL certificate necessary for my website?
If you’re taking credit card payments directly on your website, you definitely need SSL in place to encrypt your customers’ credit card information. Also, you do need a SSL Certificate if you keep a database (information) of customers or members in your server (where your website is stored).
5. Is a SSL certificate necessary if I use Paypal in my website?
No, if you use PayPal exclusively to accept payments, you don’t need SSL since customers aren’t paying you directly.

If You Have More Questions Contact Us Today!

Just complete the small contact form below and let us know.

If you wish you can also request a “Sample Website” with the same form below
and within five days we will create the sample so you can have an idea of how your
future website will look like, remember, there is no obligation to buy!

ABOUT US

Fredlink Websites Designs was formed in 1998 with the belief that a great looking and affordable website should be a reality for any sized business, organization, church, etc., without sacrificing quality or money.

We understand the importance of a website as a vital part of your services, business or a representation of your endeavor; you can count on us to provide you with a great website and a superior finished product.

Whether your business only needs a website to have a simple presence online (Internet) to give you authenticity and credibility with the public or whether you want to sell services or products; we have the plan for you starting at $365 a year.

Write us if you have questions or even better yet, in the message box you can request a "Sample Website" made just for you, just contact us and we'll send you a form requesting some information from you. It's that simple, and best of all: there is no obligation to buy.

© 2017 Fredlink Websites Designs - All Rights Reserved - Terms Of Service

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